1. Introduction

M-XOFT LTD ("we," "us," or "our"), registered in Nigeria under the Companies and Allied Matters Act, 2020, respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have, when you visit our website or use our services, including products developed by our internal XOFTION Team.

2. Information We Collect

We may collect the following information:

Account information: name, email address, phone number, password (stored securely, hashed).
Order and booking details: items purchased, service requests, delivery/service addresses.
Device information (for repair/refurbishment services): device model, condition, and issue description.
Payment information: processed by third-party payment providers; we do not store full card numbers.
Usage data: pages visited, general location (city/country level), browser type, and device type.
Communications: messages you send us via contact forms, WhatsApp, or email.

3. How We Use Your Information

To create and manage your account.
To process orders, bookings, repairs, and payments.
To communicate with you about your orders, appointments, or inquiries.
To improve our website, products, and services.
To comply with legal obligations, including those required by payment service providers and financial regulators.

4. Sharing of Information

We do not sell your personal information. We may share information with trusted third parties who help us operate our business, such as payment processors, delivery/logistics partners, and hosting providers, solely for the purpose of delivering our services. We may also disclose information where required by law or regulatory authority.

5. Data Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

You may request access to, correction of, or deletion of your personal information, subject to applicable law. To make such a request, contact us using the details below.

8. Nigeria Data Protection Act (NDPA) 2023 Compliance

M-XOFT LTD processes personal data in accordance with the Nigeria Data Protection Act, 2023, and applicable regulations issued by the Nigeria Data Protection Commission (NDPC). We process your data on the lawful basis of contract performance (fulfilling orders, bookings, and services you request), consent (where you explicitly opt in, e.g. newsletters), and legitimate business interest.

Under the NDPA, you have the right to:

Be informed about how your personal data is collected and used (as set out in this policy)
Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your data, subject to legal or contractual retention requirements
Withdraw consent at any time where processing is based on consent
Object to processing carried out for direct marketing purposes

To exercise any of these rights, contact us using the details in Section 12. We aim to respond to verified requests within a reasonable timeframe as required under the Act.

9. Cookies

Our website may use cookies and similar technologies to improve your browsing experience and analyze site usage. You can control cookies through your browser settings.

10. Children's Privacy

Our services are not directed at children under the age of 13, and we do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us at mxoft28@gmail.com, or write to us at No. 46, Site Road, Back of Road Safety, Auchi, Edo State, Nigeria.